Instant answers drawn only from your policies, with sources.
For regulated health & social care providers who need more than a policy library.
Understand your policies. Instantly.
PolicyNow turns your policies into clear, reliable answers your team can access in seconds — while creating a traceable record of how they're understood and used.
Upload your own documents or choose from our templates. Every question is answered, logged and traceable. No extra forms. No chasing. Just policy knowledge built into everyday practice.
Built for health and social care providers across England, Scotland, Wales and Northern Ireland — from single care homes and home care agencies to GP and dental practices, hospices, and multi-site provider groups.
Most providers have policies. Far fewer can prove their team truly understands them.
When an inspector asks, “How do you know your staff follow your safeguarding policy?” — “We emailed it to everyone” isn’t enough. Documents get buried. Sign-off sheets go missing. Memory fades.
PolicyNow closes that gap automatically, without creating more work for you or your team.
Access on any device
…at any time!
A complete policy set — written as yours — in an afternoon.
Start with over 2,000 substantial, sector-tailored policy templates, each built on current UK legislation and real procedures — not generic boilerplate.
Here’s the part that saves you weeks: when you adopt a template, PolicyNow automatically fills in your organisation’s details throughout the document. Your service name and address. Your named leads — Registered Manager, Nominated Individual, Safeguarding Lead, Infection Control Lead, Data Protection Officer and more. Your CQC, CI, HIS, CIW, HIW or RQIA registration, contact details and review dates. So a generic safeguarding policy arrives already reading as your service’s own.
You review it, change anything you want, and approve it before it goes live. A genuine head start — reviewed and owned by your qualified person, exactly as it should be.
Simple for staff. Powerful for leaders.
Here’s how PolicyNow works from day one:
- Build your policy set fast — Adopt from over 2,000+ templates that auto-populate with your details, upload your own, or both. You stay in full control of every version and approval.
- Policies become role-aware — So a care assistant sees what matters to their role, and managers see the full picture.
- Staff ask questions, get clear answers — In plain English, by voice or text. Every answer links back to the exact section in your policy.
- Everything is logged automatically — Who asked what, which version they saw, what they acknowledged.
- You demonstrate, not explain — Walk into inspection with real, timestamped evidence already waiting.
Everything in one place — working quietly in the background.
2,000+ auto-populating templates
A complete, sector-tailored starting point that arrives written as your organisation’s own.
Inspection Readiness Score
A live view of how you’re doing, updated as your team works — and it tells you why.
Regulator mapping
Every policy mapped to your regulator’s framework, so you can see your coverage at a glance.
One-click Inspection Pack
A complete, professional evidence report in seconds.
Acknowledgements & audit trail
Clear proof of who read what, and when.
Training & comprehension
Evidence that staff understand, not just opened the document.
Governance Intelligence
Nightly checks for regulatory changes, flagged for your review.
Multi-site oversight
For groups: one place to compare readiness across every location.
Built for health and social care providers across England, Scotland, Wales and Northern Ireland.
Built for health and social care providers across England, Scotland, Wales and Northern Ireland.
Built for health and social care providers across England, Scotland, Wales and Northern Ireland.
Built for health and social care providers across England, Scotland, Wales and Northern Ireland.
Built for health and social care providers across England, Scotland, Wales and Northern Ireland.
From single care homes and home care agencies to GP and dental practices, hospices, and multi-site provider groups.
From single care homes and home care agencies to GP and dental practices, hospices, and multi-site provider groups.
From single care homes and home care agencies to GP and dental practices, hospices, and multi-site provider groups.
From single care homes and home care agencies to GP and dental practices, hospices, and multi-site provider groups.
From single care homes and home care agencies to GP and dental practices, hospices, and multi-site provider groups.
Compliance that watches the horizon for you.
PolicyNow checks official sources across all four UK nations every night. When something relevant changes, it’s flagged for a qualified person in your team to review — never applied automatically.
If a change affects one of your policies, PolicyNow can prepare a suggested amendment for you. You decide whether to accept it, edit it, or set it aside. Nothing ever changes your policies on its own.
We built it this way on purpose. Software should signal. People should decide.
Built to support your team, not watch them.
PolicyNow is designed to give people confidence on the job — the right answer when they need it.
- Access is logged to create evidence, not to performance-manage.
- No scoring of individuals. No external advice slipped in.
- Answers come only from your policies.
Clear guidance. Clear expectations. Clear protection for everyone.
The answer is there, even when the signal isn't.
Mark your key policies as available offline. In a basement, rural home, or lift with no bars, staff can still read important guidance and recent answers.
Online they get full AI-powered responses. Offline they get the most relevant passage with its source — so support is always within reach.
One platform. Four nations. The right framework, every time.
Tell PolicyNow your nation and service type once, at sign-up, and the whole platform configures itself around you — the right regulator, the right framework language, the right training themes. No CQC wording where it doesn’t belong.
- England — Care Quality Commission (CQC)
- Scotland — Care Inspectorate and Healthcare Improvement Scotland
- Wales — Care Inspectorate Wales (CIW) and Healthcare Inspectorate Wales (HIW)
- Northern Ireland — RQIA
Be ready before you’re asked.
Start your free trial today, or book a short walkthrough and we’ll show you PolicyNow with your own service type in mind.